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We got a new job details in Hawaiian Airlines & they are Hiring Candidates for Coordinator, Loyalty
Company Name : Hawaiian Airlines
Company Location : Honolulu, HI 96819
Job Position : Coordinator, Loyalty
Job Category : Jobs in Honolulu, HI 96819
Job Description :
At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Support program strategy and marketing campaign development to increase HawaiianMiles program and partnerships revenue
Drive marketing creative development by collaborating with marketing teams and HA brand
Execute marketing initiatives via email, print, partner channels, events, etc.
Track and report product placements in all channels; work with internal marketing channels to obtain reporting
Provide customer service support to internal/external customers and business partners
Research and troubleshoot customer service cases to provide resolution options
Update and maintain product T&Cs, FAQs, and training materials
Provide general program administrative support, including but not limited to processing payments and invoices, and IT administration and database support
Collaborate with internal teams to build and process membership communication and partner marketing emails
Assist with training front-line staff on HawaiianMiles membership program and partnerships
Other duties as assigned or directed
Bachelor’s degree or equivalent experience.
Proficient in MS applications: Outlook, Word, Excel and Power Point
Critical thinking and investigative skills for researching issues and problem solving
Strong communication skills (both verbal and written); must be able to effectively communicate with internal departments and external customers / business partners
Must be able to work independently and collaboratively with internal and external partners
Must be detail-oriented with the ability to multi-task and prioritize duties
Ability to learn and use new database and software platforms to support program servicing
Must provide proof of full COVID-19 vaccination by date of hire
**All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
2 years of professional work experience, preferably in airline marketing or travel related industry
Analytical skills; experience in reporting metrics and KPIs
Familiarity with airline systems (e.g., Sabre), customer databases and marketing database/CRMs
Knowledge in specialty systems including Asana
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation and was named No. 1 U.S. airline by Condé Nast Traveler’s 2021 Reader’s Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.
Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi’s biggest and longest-serving airline. Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti. As a result of the COVID-19 pandemic, Hawaiian’s Auckland flights remain suspended.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
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