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Customer Service Specialist job vacancy in Computershare – Jobs in United States

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We got a new job details in Computershare & they are Hiring Candidates for Customer Service Specialist

Job Details
Company Name :
Company Location :
United States
Job Position :
Customer Service Specialist
Job Category :
Jobs in United States

Job Description :
Location: United States
We give you a world of potential
Computershare Corporate Trust is built on a foundation of “Trust Makes it Work” – expertise, relationships, and innovation you can trust. When you join this dynamic team as a Customer Service Specialist, you will enjoy a career, teamwork, flexibility and leadership you can trust to help accelerate your personal and professional goals.
Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.
Do you bring trusted experience to Computershare Corporate Trust? Do have superior communication skills with the ability to be a team lead, and independently perform tasks within the Customer Service lines of business?
If you have the skills, passion and drive to be part of something truly amazing, and enjoy being part of a diverse team, then this is the perfect opportunity for you!
A role you will love
We are a global business with an entrepreneurial spirit, and we are proud of that. What comes with this is a fast-paced environment and lots of change so you will need to be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.
As a Customer Service Specialist, you will be responsible for daily production workflow and processes. There will also be times where it may be necessary to troubleshoot various user access issues and provide technical support as it relates to our applications.
Some of your key responsibilities may include:

Ensuring that daily production is processed timely while adhering to standard operating procedures
Ensuring adherence to governance regulations and policies
Working alongside a fully remote team to deliver outstanding customer service
Respond appropriately and timely to customer service calls and emails while adhering to standard operating procedures
Understand your internal and external customer’s needs so that work is prioritized while brainstorming potential efficiencies

What will you bring to the role?

Minimum of 1 year of experience in one or a combination of the following areas: customer service, trust, financial services, or account management or in lieu of military experience
Previous corporate trust experience
Excellent verbal, written, and interpersonal communication skills
Proficient with Microsoft Access and Excel
Ability to work independently
High attention to detail
Ability to interact with all levels of the organization

A company to be proud of
Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you
Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
Save for Your Future. We will support you along your retirement savings journey.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Employee Discounts. We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.
Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
Compensation. $40,000-45,000

A diverse and inclusive place to work
Computershare celebrates the diversity of our people, and we welcome applications from everyone.
We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid – Secure
We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. Face coverings will be required when in an office per the Computershare COVID-19 Policy for US Employees. We will let you know if there are applicable state and local laws on vaccination and/or testing.
In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

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