Laboratory Assistant- Aiea Heights Client Services job vacancy in Clinical Laboratories of Hawaii, LLP – Jobs in ‘Aiea, HI

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Job Details
Company Name : Clinical Laboratories of Hawaii, LLP
Company Location : ‘Aiea, HI
Job Position : Laboratory Assistant- Aiea Heights Client Services
Job Category : Jobs in ‘Aiea, HI

Job Description :
Job Functions, Duties, Responsibilities and Position Qualifications:

Summary

The Client Services Lab Asst I provides accurate product and service information with timely resolution of issues to maintain total client/customer satisfaction.

Qualifications

High School Diploma or equivalent required. College degree preferred
Laboratory experience as a LAS or LA role, preferred
Customer service experience preferred
Proficient use of computers with ability to quickly learn new information systems and software
Strong problem-solving and decision making skills required

For hospital settings, additional requirements may apply and change without notice, including, but not limited to, criminal background check, health clearance and hospital compliance training
Successfully pass Company pre-employment drug test and periodic and random thereafter
Demonstrated and proven ability/experience in accomplishments in all of our five core values:

Shine
Team
Accurate
Respect
Standardize

Essential Functions

Under direct supervision of a Client Service Manager and other supervision, and in accordance with Company policies, procedures and guidelines, this position:

Provides immediate response to internal and external client’s questions and issues
Performs all essential duties of Lab Asst including specimen processing for add-ons and sendouts
Assists or resolves client issues by performing a thorough investigation of issue, evaluates findings, and responds to client in a timely and efficient manner
Assists in resolving discrepancies in reports by consulting with technical and managerial staff
Understands specimen requirements as it pertains to lab testing in order to provide accurate results. Ability to understand differences in specimen types
Responsible for client notification of STATs and Criticals
Understands and recognizes the Critical values based on the given guidelines and responds appropriately
Assists in tracking and monitoring send out tests
Assists in problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc)
Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars
Pursues referenced test result to satisfy client needs and requests
Participates in Job Competency/Skills Check program
Works closely with all laboratory personnel to ensure timely client service and accurate test results and services
Maintains open communication with supervisors, pathologists, and fellow employees to ensure optimal operation of department. Communicates pertinent information to other members of the health care team in a clinically relevant time frame to enhance the lab’s contribution to patient care
Delivers age appropriate care for the patient population. Maintains strict confidentiality in all situations and with all documentation
Adheres to confidentiality, safety, compliance, and legal requirements
Maintains consistent and reliable attendance and complies with company guidelines on attendance
Performs other duties as assigned

Physical Capabilities

Light to moderate physical effort
Occasional carrying, pushing, and pulling of objects; and lifting of up to 25 lbs may be required
Occasional reaching, stooping, bending, kneeling, crouching
Frequent prolonged sitting, standing, walking
Must be able to hear, see, and respond adequately
Extensive computer work
Extensive use of telephone
Use of hands and fingers

Working Environment

Air-conditioned office
Frequent exposure to video display terminals
Sufficient noise and interruptions to cause distraction
May be asked to work extended hours

Skills/Abilities/Competencies

Perceive pertinent details and verbal or tabular material
Work independently and be self-motivated to accomplish responsibilities
Ability to see things from the customer’s/patient’s point of view and respond in a timely appropriate and courteous manner
Handle emergency situations with calmness and professionalism
Ability to work effectively with others and promotes positive working relationships
Perform arithmetic operations quickly and accurately
Understand meaning of words, ideas associated with them and their effective use
Understand instructions, reason, and make judgments
Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required
CUSTOMER-FOCUSED: Aware of customer needs; makes decisions with customer in mind; builds strong customer relationships.
COMMUNICATOR: Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills.
PROBLEM SOLVER: Uses data and logic to quickly find solutions to difficult challenges.
COLLABORATIVE: Works effectively with others to accomplish goals.
TECHNICALLY COMPETENT: Possesses and maintains the functional and technical knowledge and skills to successfully perform job.
QUALITY CONSCIOUS: Delivers accuracy and precision in work products; mindful of technical requirements, rules, and standards.
TIME-WISE: Prioritizes; respects others’ time; adheres to schedules and agendas.

Acknowledgement

The above statements are intended to describe the general nature, type and level of work being performed by the employee(s) functioning in this position. The statements are not intended to be an exhaustive list of all responsibilities and duties required. The Company reserves the right to add, delete or modify assigned duties at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I have read and received the job description listed above and am responsible for following the job description outlined during my employment with the Company.

Scheduled Weekly Hours:
40

Work Shift:

Company:
Clinical Laboratories of Hawaii, LLP

Regular Full Time

Mon-Fri rotate Sat/Sun

Primary: Days

Secondary: Evenings

Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.