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Job Opening details:-
Company Name :- Vodafone Idea
Position Name :- AGM-C&C & Retention BO
Company Location :- Kolkata, West Bengal
Job Category :- Jobs in Kolkata
Full Job Description :-
Job Req ID: 24002
Location:
Kolkata, IN
Function: Other
About:
Role
AGM-C&C & Retention BO
Job Level/ Designation
AGM-C&C & Retention BO
Function / Department
Customer Service, Retention & Collection
Location
Kolkata, West Bengal, EST Cluster
Job Purpose
This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt
The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns
Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals
Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity
The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills
Key Result Areas/Accountabilities
Achievement of Business KPIs of Retail & IOIP segment through various measures
Monitoring and Co-ordinating with Field Team on achievement of Monthly and Quarterly Target – Collection and Bad Debts Performance – Voluntary and Involuntary. Churn Reduction – Cost of Collections within Budget – New Initiative and Automation – Team Development and training
Cross functional coordination to achieve organisational goals
Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
People & Partner Management through identifying timely need of resources
Explore new avenues for cost reduction and efficiency improvement
Collection back office management to support collection processes
Competition benchmarking on Postpaid Products and Servicing
Core Competencies, Knowledge, Experience
Target Oriented Approach
Adept in Partner Management
Sound in Process / systems knowledge / experience
Strategic thinking ability and excellent data analysis skills
Capability to influence cross functional team as per Metrix
Excellent Communication Skills and presentation skills
Must have technical / professional qualifications
Graduate / PG in any field
Excel and Presentation skills
MS Office & Presentation Skills
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