Jobs in Kolkata

[New Job Vacancy] AII_Internal Sales Representative_East_Kolkata job in Atlas Copco (India) Ltd., (Kolkata, West Bengal) – Jobs in Kolkata, West Bengal

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Job Opening details:-
Company Name :-
Atlas Copco (India) Ltd.
Position Name :-
AII_Internal Sales Representative_East_Kolkata
Company Location :-
Kolkata, West Bengal
Job Category :-
Jobs in Kolkata

Full Job Description :-
The Role
Job Title: – Internal Sales Representative / – Industrial Air Division
The Role –
The Mission of the Internal Sales is to grow the Sales of Industrial Air products whilst providing world class support to the direct sales team to increase the overall Market Share and profit of the Industrial Air Division whilst achieving the yearly targets.
The Internal Sales Engineer will be part of the Industrial Air Division within Compressor Technique.
The mission is split into various parts as described below. The majority of the time is expected to be focused on Inside Sales.
Inside sales
Converting leads for < 15 kw, Pistons, Air treatment to meet the assigned target Coordination with Mar Com & BMM for new prospect generation & Campaign Management Telemarketing (Direct/Indirect) Collecting Segmental / territorial data from web-sources (Social media/Directories) Close coordination with direct sales team for replacement sales Organise virtual customer meetings to convert opportunities to sales Competition customers activities analysis Explain the products offered by the company over the telephone to convert opportunities to customers. Answer telephone call or emails from potential customers who have been solicited through Campaigns. Telephone or email to correspond with customer inquiries Deal with complaints or doubts to safeguard the company’s reputation Go the “extra mile” to meet sales targets and facilitate future sales Support external sales where needed if the opportunities require face to face meetings Tracking of open leads & Open opportunities along with Declined leads in Way 2 Sales app Regular interaction required on missing data with dealers / Promoters for Way 2 Sales Coordination with Direct SE & Dealers SE for data mismatch in Way 2 Sales C4C: Handle Leads from different sources for specific product ranges Obtain / verify customer information, such as business name, contact person’s name, addresses, email addresses, and contact numbers, product installed based and input in C4C Timely assigning of Leads generated from Telemarketing & Direct Enquiry Tracking of Open leads & Open opportunities along with Declined leads Lead to Order Cycle management Mapping of key accounts with ERP & C4C Proper data cleaning & data hygiene maintenance Airchitect Reports – Generating iitrack report without simulation Attaching the report in the required campaign in c4c Creating opportunity Master Data Management in ERP Maintaining Proper customer master data in ERP Sold To & Ship To creation knowledge Co-ordinate with Finance team & MDM hub Regular check on the full database Proper data cleaning & data hygiene maintenance NPS Ensure that customer experience is world class, delivery professional service experience and proactive communication to customers. Follow up on NPS no responses with customers and increase the NPS response rate to meet the target . Regular tracking on number of roll outs Co ordination with Customer experience hub on NPS roll out Claim management Proper documentation maintenance for database claims Tracking of approval flows Update the Claim data base for wrong supply/short supply/transit damage cases Handle Refund database, Sanction Note; Goodwill Clear understanding of Return material orders Co-ordinate to get the wrong supply goods to the right destination (Reverse logistics) Coordinate with ISC Credit note & Debit note raising for any issue with price difference need to be taken Promoter & Dealer_ agreements & Certificates Digital process Preparation of agreement of Dealers as per the standard format available as per requests from Zonal teams Preparation of agreement of Promoters / OEM as per the standard format available as per requests from Zonal teams Issue certificates to dealers UQN to dealers Coordination required with dealers Understanding of the logic of UQN Regular check on the UQN data already provided End customers GST status checking Order Handling Knowledge of Order Booking & Invoicing Internal Coordination with PC (Product Companies) and DC (Distribution Centre) teams for order execution and material management. What you can expect from us? Necessary Trainings and guidance .Timely feedback .Free atmosphere to workPlanning and executionSelf ManagementCustomer FocusSelf Management What we expect of you? Experience requirements Minimum 3 - 4 years of work experience as a Customer Support Office . Minimum 1 - 2 years of experience in Virtual sale Previous experience of Telemarketing of Minimum 1 - 2 years Knowledge/Educational requirements Graduation in any stream Knowledge of Microsoft tools , Lead management , Sales process and usage of different sales tools is desired . Working knowledge of relevant Applications (e.g. CRM software , HubSpot & ERP ) Good presentation skills Experience in dealing with complaints Good product / Application knowledge on compressed air solutions Personality requirements High Commitment to customers Good Analytical & Communication skills Cope with pressure and setback and learn to develop accordingly Problem solving attitude Proven track record of successfully meeting sales quotes preferably over the phone Persistent and results-oriented Patient and able to handle customer rejection City Kolkata Where will your passion take you? At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and close customer collaboration enable us to innovate for a sustainable future. We believe that passionate people make it happen. With us, you have the authority to act and many opportunities to create lasting results. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

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