Jobs in Mumbai

[New Job Vacancy] AM- Contact Center job in Ketto, (Mumbai, Maharashtra) – Jobs in Mumbai, Maharashtra

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Job Opening details:-
Company Name :-
Position Name :-
AM- Contact Center
Company Location :-
Mumbai, Maharashtra
Job Category :-
Jobs in Mumbai

Full Job Description :-
Job Description
Manage, mentor, and grow a team of 45 plus tele-callers & supervisors
Responsible for the recruitment, training, induction and coaching of manpower across levels
Be responsible for the end to end pre-sales management and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.
Working days will be 6 Days
Roles & Responsibilities
Set the strategy for the development of the contact center, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service
Lead an effective resource planning team, ensuring that resource is fully utilised and any contact demand is effectively covered.
Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight
Deliver cost efficiencies and increased in Customer Satisfaction Scores (NPS)
Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
Reviewing and clearly defining all contact center roles, any required shift and candidate profiles required across the contact center operation
Proven experience of leading a service driven contact center operation with experience of managing an operation through periods of significant growth or change
Min 5 Years Overall And 2 years min team handling experience
Excellent communication and leadership skills to lead and motivate a growing and changing service operation
Efficient team management & leadership qualities
Company Introduction
Ketto is Asia’s most trusted and visited crowdfunding platform that helps you raise funds for medical emergencies, personal needs & charitable causes. We’ve Raised Over 1000+ Crores,with our expertise and credibility in the crowdfunding

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