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Job Opening details:-
Company Name :- Tata AIA Life
Position Name :- AM -DBU Trainer
Company Location :- Thane, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
Conduct Training classroom( Product, process, selling skills, Soft skills, etc) for New joiners.
Handholding of new joiner through OJT.
Understand the needs of training by TNI provided by quality team
Coordination with content team for designing content as per the tele sales requirement
Conduct refresher training as per TNI shared by quality team
Ensure met compliance and regulations requirement
Build the process to check the effectiveness the training
Circulate updated MIS to all stakeholder
Drive education series on product, process and ops so that it will increase the productivity of the caller and issuance rate.
Knowledge of life insurance business and products.
Expertise issuance management processes
Understanding of outsourcing and vendor management
Previous experience of issuance management of especially on
In-house/Outsourced Call center management for Online Self-Sourced business.
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