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Job Opening details:-
Company Name :- Barclays
Position Name :- Analyst – Benefits Administrator
Company Location :- Chennai, Tamil Nadu
Job Category :- Jobs in Bengaluru
Full Job Description :-
Job Title: Analyst – Benefits Administrator
Location: Chennai
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
Introduction:
This role provides operational support and service to employees, Stakeholders and Vendors in relation to Fleet Cars day to day activities, employee queries and escalations. The role holder will require strong analytical and organising skills to enable case investigation and correction to ensure time critical activity is completed on a regular basis.
Person must work to identify continuous improvement and trends with the ability to make recommendations where service improvement/change is necessary.
What will you be doing?
75%
Provide second tier level of advice, investigation and resolution for query management of Fleet Cars, Vendors, Employees or Stakeholders.Analyse and resolve queries generated out of the weekly interfaces.Work with other teams within HR Operations, Reward and third party suppliers to resolve and investigate root cause.Ensure payroll input from vendor is updated in time on SAP for payroll processing
25%
Ensure controls & checks are timely completed and signed off, governance routines, documents’ filling requirements and administration processes are followed at all times.Appropriate handling and investigation of customers’ requests, escalations and complaints. Providing constructive feedback and suggestions of suitable corrective actions.Ensure Risk Events are raised on a timely manner, root cause investigated and remediation plans are in place. Ensure implementation of efficient preventive measures reducing possibility of all types of risk to minimum.Support HR Operations teams, ensuring that the day to day tasks are completed within SLA, administration of systems and implementation of requirements to the business is effective.
What we’re looking for:
In depth knowledge of legislation in relation to payroll and benefits.Knowledge of calculations and processes both standard practise and Barclays Bank PLC specific where internal policy/dispensations apply.In depth working knowledge of IT systems to include SAP, Siebel. (or) any other HR SystemsIn depth knowledge of other HR processes/areas and their end to end links to HR operations including SAP/Siebel connector, HR operations telephony, Organisational Management (OM), MI, Employee Relations, HR Policy, HR Legal, Group Tax and Redundancy.Knowledge of calculations and processes both standard practise and Barclays Bank PLC specific where internal policy/dispensations apply.In depth knowledge of legislation in relation to payroll and benefits, knowledge of calculations and processes both standard practise and Barclays Bank PLC specific where internal policy/dispensations apply.An understanding of the calculation of salaries/allowances and various absences including sickness, maternity, paternity and career breaks with the ability to identify the correct data applicable to the case in hand to achieve the highest level of accuracy.Customer Service Experience.Excellent communication skills – verbal, written & presentation.
Skills that will help you in the role:
In depth knowledge of MS Excel.Case management problem solving and accuracy/attention to details.General PC skills, including strong excel skills, enabling analysis of accurate MI and data compilation from various reporting tools.Ability to work under tight timeliness, coordinate and prioritise activities, self-discipline and motivation.
Where will you be working?
Chennai
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
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