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Job Opening details:-
Company Name :- Dupont
Position Name :- AP Customer Support
Company Location :- Hyderabad, Telangana
Job Category :- Jobs in Hyderabad
Full Job Description :-
Main contact point for payment queries both for external (suppliers) and internal AP customers ( Finance, Operations, Sourcing, Tax, etc)
Conduct end-to-end investigations and develop solutions within boundaries of operational procedures.
Resolution of emails and phone queries with the highest quality on a timely manner.
Provide functional support to the AP Team, maintaining sound operational communication with Invoice processing teams
Proactive follow-up with Ops, Business, finance systems team and S&L contacts on BRRP issues (business partnering).
Detect and proactively escalate recurring issues within BRRP.
Highlight end-to-end process deficiencies to AP Supervisor.
Provide training on systems/processes used.
Daily review and reconciliation of vendor statements.
Perform Proactive follow up of Webcycles following procedure
Support AP with the open RNB reconciliation
Mandatory: Skill Sets/Experience:
Bachelors Degree is required (in Finance /Accounting)
Experience of 4+ years in AP invoice processing procedures and systems as well as Customer Services specific procedures
Hands on experience in SAP, GEP SMART
Proficient knowledge on Microsoft Office
Should be flexible to work in shifts
Effectively communicate with different stakeholders, both internal as external
Ability to handle difficult communications in a respectful way, as well as active listening
Timely Achievement of objectives.
Have a strong sense of priority and be able to handle urgent situations in the right way.
Highly self-organized to manage variability in incoming rate of requests.
Attention to detail under high workload conditions.
Competencies:
Teamwork & Collaboration
Building Sustainable Customer Relations
Managing for Productivity
Communicating with impact
Embracing Change
Engagement
Analysis & Judgement
Desired to have:
Languages: English. Other languages are a plus.
MMF
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
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