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Job Opening details:-
Company Name :- Barclays
Position Name :- Application Support
Company Location :- Pune, Maharashtra
Job Category :- Jobs in Pune
Full Job Description :-
Job Title: Application Support
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
The Application Support Analyst will perform a critical role in Application Support and Service Management with responsibility to ensure stability, continuity and availability of applications, in addition to providing rapid response and recovery. Technical support and Maintenance of the Business Services and Applications, reactive and proactive application support.
What will you be doing?
The Application Support Analyst will perform a critical role in Application Support and Service Management with responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated users queries.
Ownership and prioritisation of individual Incidents and ensuring the delivery of solutions in line with the Service Level agreements and Operational Level Agreements to deadlines and quality standards, providing regular update to key stakeholders and all levels
The delivery of documentation to agreed standards, on time and error free
Provide 24/7 cover and support, providing expertise and specialised system knowledge to allow resolution of key incidents outside of business hours
Identify proactive remedial strategies to prevent future software problems and to improve the quality of delivered software.
Proactive and reactive monitoring and alerting
Own and contribute to individual Service Improvement items including incident reduction and automation
What we’re looking for:
Should have at least 5 years experience on Unix/Linux platform (Unix commands and scripting)
Should have bsic understanding on core java concepts and should know how to troubleshot errors.
Should have understanding on openshift concepts (PODS restart, scale up/scale down of PODS, troubleshooting of errors in PODS etc)
Should have expert knowledge on Oracle database ( writing complex SQL queries, PL/SQL stored procedure, debugging DB errors etc)
Skills that will help you in the role:
Experience supporting APIs (RAML, Service Mesh) and aPaaS hosted applications
Experience using Alerting & Monitoring tools such as AppD, Netcool, ELK, Splunk and the ability to configure
ITIL v3 or above foundation certified
Cloud Technologies, AWS, Openshift
Where will you be working?
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
We operate with honesty, transparency and fairness in all we do.
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
We champion innovation, and use our energy, expertise and resources to make a positive difference.
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
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