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Job Opening details:-
Company Name :- Volvo Group
Position Name :- Application Support Professional
Company Location :- Bengaluru, Karnataka
Job Category :- Jobs in Bengaluru
Full Job Description :-
India
Position Description
Volvo Group Digital IT – IT Services
Solution Delivery Unit COMMERCIAL SOLUTIONS
Application Support IT – Solution Center Marketing & Sales – GSQP
The Volvo Group culture is defined by a set of five carefully chosen values- Customer success, Trust, Passion, Change, and Performance. These values guide our day-to-day behaviour and drive our decision-making at all levels of the organization. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization. Our company values help guide us on that journey.
Solution Delivery Unit Commercial Solutions
Solution delivery Unit Commercial Solutions “Market and Sell Total Offer/Deliver & Develop Customer Loyalty” is a global unit within IT Services. The mission of the unit is to ensure that the Volvo Group´s IT solutions and IT projects within the area of Commercial Solutions are managed in an optimal way.
Solution Centre VTM&S
The Solution Centre VTM&S is the function within Solution delivery Unit Commercial Solutions that is managing delivery responsibilities for core solutions for the sub-portfolios Prospect & customer management, Complete Offer and Sales Order Planning. The function has full responsibility for runtime (cost, quality of service) and for the delivery of projects.
The function is staffed with its own resources including experts in the corresponding Commercial Solutions area. The function is supporting roadmap design and long-term plan in its area and is responsible to drive deliveries according to the global solutions agenda.
Role mission & context
Application Support is a level 2 support team which has high competence and is specialized in the corresponding systems. The team receives incidents & service requests (SNOW) primarily from Dealer Business Support (DBS) and various other support teams across the globe. You will be supporting multiple applications across all the brands Volvo, MACK & UD.
Responsibilities:
Case handling
Actively manage the tickets in SNOW. Quick response time. Quick resolution time.
Diagnose and resolve where possible. Match solutions in Support Knowledge Base.
Constructive feedback to the DBS Front Desks. Create articles in Support Knowledge Base.
For cases escalated to 3rd Line Support Team (Maintenance Team), actively follow up the case and it’s progress
Provide on-Call Support during non-working hrs on rotation.
Implement continuous improvement activities and secure SLA.
Additional Responsibility
Application Support team member may need act as a Shift responsible within the team.
Required competencies
Relevant university degree, Excellent communication & presentation skills are a requirement
Proficient in ITIL process. Complete proficiency in English is a requirement
Previous work experience in runtime area could be an added advantage.
Experience in SQL Server and XML. Good to have the Knowledge of MS SQL. ITIL, SDLC, Agile Scrum
We can offer
You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will be a key player in the Solution Delivery Unit COMMERCIAL SOLUTIONS. You will work in close collaboration with various stakeholders inside as well as outside IT services, delivering cutting edge services in line with the Volvo Group Strategy.
At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc.
References: Required
Location: Bangalore
Travel required: Occasional
Application screening will start immediately; we look forward to receiving your application as soon as possible.
Starting date: P12 2021
Application screening will start immediately; we look forward to receiving your application as soon as possible.
For further information please contact
Delivery Manager GSQP – Lipun Mohapatra
HRBP – Vanitha Palani
About us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
Volvo Group IT manages the Group’s overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.
We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Auto req ID
125318BR
Organization
Group Digital & IT
State / Province
Karnataka
City/Town
Bangalore
Employment/Assignment Type
Regular
Travel Required (maximum)
Occasional Travel
Functional Area
Information Technology
Last application date
26-Mar-2022
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