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Job Opening details:-
Company Name :- JPMorgan Chase Bank, N.A.
Position Name :- Applications Support-Regional
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
The successful candidate will:
Perform Incident, Problem and Change Management activities
Manage, track and validate all changes to the Production, Disaster Recovery environment
Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts
Escalate issues/Risks effectively when necessary across supporting framework
Troubleshoot Key technical issues or escalate and work with appropriate technology teams to provide solutions
Aggressively respond to service requests from Client facing support teams, Operations partners, etc.
Manage application and infrastructure to maximize stability and resiliency. Leverage and improve monitoring and alerting capabilities to ensure application SLAs are met
Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools
Develop, test and debug automated tasks (Apps, Systems, Infrastructure)
Troubleshoot priority incidents and facilitate blameless post-mortems
Work with development teams throughout the software life cycle ensuring sustainable software releases
Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
Build and drive adoption for greater self-healing and resiliency patterns
Participate in the weekend support coverage in a rotational shift with fellow team members
This role requires a wide variety of strengths and capabilities, including:
BS/BA degree in Computer Science, IT, Engineering
3 to 5 years working in Application development and L1 & L2 support
Solid understanding of object oriented design methodologies
Expert in at least one of the relational database (SQL Server, Oracle, DB2 etc.)
Deep level expertise in instrumentation, customization and usage of atleast couple of modern monitoring toolset such as Dynatrace, AppDynamics, Grafana, Prometheus, ThousandEyes, Splunk, Geneos etc.
Working knowledge of Batch scripting, Ansible, PowerShell or Shell Scripting
Expertise utilizing one of the batch scheduling tools such as Control-M or Autosys
Working knowledge of infrastructure components like DNS, IP address, routers, etc.
Experience in executing and driving Resiliency events
Comfortable working in Agile mode and proficient in Continuous Integration and Continuous Delivery
Excellent debugging and trouble shooting skills
Understanding of architecture and design of application systems
Working proficiency in developmental toolsets
Nice to have:
Experience in Banking Finance domain
Knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute and storage systems)
Experience in performance monitoring and capacity management of large systems using various tools
Experience in Development
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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