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Job Opening details:-
Company Name :- L&Q
Position Name :- ASB Assistant
Company Location :- Alwal, Hyderabad, Telangana
Job Category :- Jobs in Hyderabad
Full Job Description :-
Contract Type: Permanent
Location: West Ham Lane in Stratford or Sidcup in Kent
Salary: £22,264 per annum
Closing date for completed applications: 6th April 2022 at 11pm
Interviews to be held on a date to be confirmed
Would you like to join our revamped Housing Management Division as an ASB Assistant and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.
As the ASB Assistant, you will be responsible for supporting the ASB Caseworkers, within the Housing Specialisms Team, to deliver reliable, repeatable, and consistent services that residents value and are satisfied with. Supporting robust performance against all KPIs and targets, you will provide strong administrative support and respond to enquiries from residents at first point of contact.
To be successful in this role, you will have fantastic customer service skills along with a can-do attitude and be motivated by keeping promises to residents. You will ensure that the team are aware of any red flag issues and maintain accurate and detailed customer records in relevant systems. You will be responsible for completing administrative activities including but not limited to: Scanning and indexing, compiling chronologies, data input, minute taking, mail merges, reviewing and refreshing customer data. post management, invoice management, arranging meetings and training, processing customer surveys, and questionnaires.
You will be responsible for maintaining accurate and detailed customer records in relevant systems, adhering to data protection legislation when discussing personal data. You must be organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential. Our customers are the most important part of our business and as a member of the Housing Specialisms team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.
Closing date for completed application: 6th April 2022 at 11.00pm
To be placed in: Internal and External
Interviews will be held via Teams on a date to be confirmed.
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