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Job Opening details:-
Company Name :- Chegg
Position Name :- Associate – Expert Onboarding
Company Location :- Jasola, Delhi, Delhi
Job Category :- Jobs in Delhi
Full Job Description :-
Associate – Expert Onboarding | Expert Management, Delhi
Job Description – Associate – Expert Onboarding (New Delhi):
We are seeking young, bright, and passionate candidates with 2 years of experience for the position of Associate – Expert Onboarding. In this capacity, you are expected to build and manage the onboarding journey for newly hired experts and coach and familiarize them with Chegg’s system and processes. The goal is to ensure that newly hired experts activate their accounts (i.e. start submitting quality answers as per Chegg’s Q&A guidelines) as soon as possible and begin contributing to student’s success. An ideal candidate is a street-smart, driven and outgoing professional with exposure to email marketing campaigns and automations.
Roles & Responsibilities:
Conceptualize and execute expert outreach campaigns to motivate freelance subject matter experts to start submitting quality answers on Chegg’s Q&A platform.
Should be able to build automated email campaign workflows on Mailchimp / other email marketing tools and track campaign performance and analytics. Working knowledge about building campaigns on Zoho, Salesforce, Hubspot would be an added advantage.
Should have working knowledge of integrating Campaign tools with 3rd party SaaS based platforms.
Should be good in data analytics and should be able work on large chunks of customer data to extract actionable insights.
Strong analytical skills and well versed in excel to bring out the actionable insights from data
Ensuring prompt communication with experts via digital media (community groups, email marketing campaigns, calls, SMS broadcast campaigns etc,)
Out of the box thinker who can bring fresh and innovative ideas into the system
Must Have skills:
2 years of professional experience in email marketing, setting up automations and campaign analytics
In-depth understanding of email marketing tools.
Excellent business communication skills (oral and written)
Strong data analytical skills (advanced knowledge of MS Excel)
Start up attitude – Flexible and willing to adapt as new challenges arise
Good to have:
Exposure to web and app analytics tools like google analytics, adobe analytics, Domo etc.
Exposure to CRM systems like Salesforce, Zoho, Hubspot etc. will be an added advantage
Experience in the Ed-Tech space will give you an edge over others
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
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