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Job Opening details:-
Company Name :- Colruyt IT Consultancy India
Position Name :- Associate IT System Administrator (Helpdesk)
Company Location :- Hyderabad, Telangana
Job Category :- Jobs in Hyderabad
Full Job Description :-
Designation Associate IT System Administrator (Helpdesk)
Experience 2 – 4 years
Qualification BE/B Tech
No. of Vacancy 1
As an Helpdesk Operator you will be responsible for troubleshooting & resolving the incidents as first line, executing service requests and other operational procedures within Colruyt Group.
Roles of Helpdesk Operator
You are the First Point of Contact for all IT related issues
As First Point Of Contact (First line support), you will create incident on every call received and perform first level troubleshooting to resolve the issue
You will pass-on the unresolved issue (incident) to next levels as needed and responsible to follow-up until issue resolution
You maintain proper documentation of investigation details (for incidents) and create/update solutions as needed
Besides incident management, you will also perform daily/weekly tasks and also execute IT service requests
You will send end of shift reports and other weekly/monthly reports to report on the status of your deliverables
You will ensure to deliver your tasks within the agreed timelines with expected quality & efficiency
You are expected to continuously improve the set processes/standards whereever needed
Fundamental concepts of Linux & Windows Environment
Fundamental network concepts
Good analytical and logical reasoning. Preferably Fundamental knowledge of any operating system (unix, linux or windows)
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