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Job Opening details:-
Company Name :- CROMA a tata enterprise
Position Name :- CCE (Customer Care Executive) (Service Center/Retail)
Company Location :- Ludhiana, Punjab
Job Category :- Jobs in Ludhiana
Full Job Description :-
Customer ServiceFollow10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius of any staffFollow “Lean time equals Learn Time” principle at all timesComplaint Management : · Resolve customer complaint & queries as per defined process. Ensure SLA adherence· Where required, escalate to SM and provide on priority resolutionFacilitation : · Installation : Manage end-to-end installation process for calls created at store· Repair : Follow repair facilitation process for carry in products (EW/DOA/FS)· RPA : Assist customer on product returns, follow inward RF process· Follow up with head cashier on account sale closures· Interact across touch points (customer/brand/EW/CC), review & follow-up on pending repair callsService assurance · Proactive out calling to customers on high value purchase as per SOP· Continuous update during installation & repair on in-store facilitation to customers – GAN/IDReporting · Daily : Checklist update on share point. SM & CSM to review daily report· Weekly : In-store meeting with SM & CSM to review service performanceHygiene standards(Daily):· Keep CSD table FREE of clutter· Checks availability of drinking water & disposable glasses· Maintain personal grooming as per company standards· Adhere to assigned shiftsAttend daily store briefingJob Types: Full-time, Regular / PermanentSalary: ₹160,000.00 – ₹220,000.00 per yearBenefits:Health insuranceLeave encashmentLife insurancePaid sick timePaid time offProvident FundSchedule:Day shiftMorning shiftSupplemental Pay:Commission payPerformance bonusQuarterly bonusCOVID-19 considerations:All necessary safety measuresEducation:Higher Secondary(12th Pass) (Preferred)Experience:Customer service: 1 year (Preferred)Language:English (Preferred)Hindi (Preferred)Speak with the employer+91-XXXXXXXXXX
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