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Job Opening details:-
Company Name :- JPMorgan Chase Bank, N.A.
Position Name :- CIB_Ops_Client Service_Associate
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
Description for Internal Candidates
Roles & Responsibilities:
Responsibilities:Manage life cycle of transactions after Sale
o Building relationships with the Operations staff
o Ensure the local guarantee are timely processed by the foreign bank
o Help streamlining text review coordination with Advisory
o Chase approvals, when require
o Track the Operations turnaround times with FI payments for correspondent bank charges
o First point of escalation for billing requests for 2nd advising bank and counter guarantees
o Support the billing governance team of supporting our collection of JPM charges
o Tracing principal under clean documents where JPM has not confirmed and confirmed the LC and has not been paidFI Marketing
o Look at correspondent bank where JPM has an account with to speed up the reimbursement process
o Support the operation workflow to resolve refusals, disputes, problematic transactions, unclear instruction from FI via 799 etc.
o Build a library with foreign bank credit line with JPM ChaseCoordinate escalated issues, both operational
o RMA requests
o CIF updates
o Updating routing guides
And client oriented:
o Analysis of customer behavior
§ Number of refusals, discrepancy trends, response time, past due fees, cx (complaints, compliments)
o Reporting of outstanding transactions with clientsEscalate client concerns and any issues to Sales (i.e., encryption emails)Streamline processes in line with Trade priorities and feed into relevant improvement channels
o Analyze 799 data to influence FIs to use structured messages to speed up the processSupport sales and client visits by producing stewardship report (volume, issues, fees collected, etc.)Account Management
o Develop, maintain and broaden partnerships with Clients
o Understand Clients’ business to predict their needs and provide appropriate solutions
o Proactive outreach to platinum clients
o Assist in developing and executing strategic Client plans
o Promote use of self-service tools to reduce number of Client inquiries
o Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
o Promote sharing of experience and best practice across the Service team
o Participate in and support Global Trade Finance initiatives
o Identify opportunities for product development and enhancement
o Develop internal partnerships (e.g. Sales, Operations, Product, Securities Services)
o Identify and escalate potential risk associated with Client activities
o Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
o Escalate client concerns and any issues to Sales (i.e., encryption emails)
o Participate & Present in client events
o Conduct client training with Sales & Product teams
Qualifications:Product knowledge preferable
Proven leadership skills and capable of delivering exceptional performance under pressure.
Strong focus on client satisfaction and the building of excellent relationships with our customers
Excellent planning and organization skills
Comfortable working within tight deadlinesAbility to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organizationAbility to develop and mobilise internal networks and resourcesAbility to effectively use and manage multiple systemsExperience in managing/leading teams.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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