[New Job Vacancy] Contract Specialist-4 job in Ex Libris, (Hyderabad, Telangana) – Jobs in Hyderabad, Telangana

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Job Opening details:-
Company Name :-
Ex Libris
Position Name :-
Contract Specialist-4
Company Location :-
Hyderabad, Telangana
Job Category :-
Jobs in Hyderabad

Full Job Description :-
JOB SUMMARY
Profile: The successful candidate will interface with cross-functional teams to perform various order processing functions primarily order validation. The candidate will also have strong interpersonal and analytical skills that focus on supporting customers and sales through problem resolution
Review, validate, and monitor the quality of both new and reoccurring (renewal) subscription orders. Update and remediate the quote/order to improve the quality of the order form and invoice to the customer
Highly motivated individual that focuses on order data quality, implementing quality initiatives, process adoption
Supports customers, sales, and support staff through problem resolution, process support, and gets things done
Key Objectives:
Improving customer delight by improving the quality of invoicing. This includes reducing invoice corrections and other changes, and other currently costly rework in the opportunity to order process that directly impacts customer perception of easy to do business with Clarivate
Reduce seller administration burden and maximize selling time by reducing current internal efficiencies, provide coaching and support to the sales organization to simplify current workflows, and reaching out to sales for key information required to support order validation activities
Requirements:
Bachelor’s degree is required.
Like B-Co, BA Lit, or another discipline, Finance/ Accounting background preferred
3-5 years direct experience preferred with an order to cash, billing/invoicing, or subscription management
Working knowledge of CRM, preferably Salesforce and order management and billing systems like NetSuite or Zuora
Experience with Salesforce Configure-Price-Quote (CPQ) or other CPQ tools is highly preferred
Demonstrated work experience as a sales support, order validation specialist, order quality specialist, and/or customer service representative
Must possess knowledge of business processes, pricing, policies, and contracts.
Understand a company’s opportunity to cash processes
Solid business acumen of business transactions and end-to-end sales processes.
Experience with quality management practices including lean sigma highly desired
Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.
Language Skills: English fluency is a must; Chinese, Japanese or Spanish skills desired (written and spoken).
Project management experience for implementing quality initiatives.
Ability to listen effectively and obtain the necessary information to do transact successfully within the business sectors.
Driven towards operational excellence and achieving quality in everything you do
Strong organizational skills.
Ability to work in a team environment as well as independently with minimum supervision.
Willing to work on EMEA shift.
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

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