[New Job Vacancy] CTM – UDM/PaCo/NFV job in Ericsson, (Mumbai, Maharashtra) – Jobs in Mumbai, Maharashtra

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Job Opening details:-
Company Name :-
Ericsson
Position Name :-
CTM – UDM/PaCo/NFV
Company Location :-
Mumbai, Maharashtra
Job Category :-
Jobs in Mumbai

Full Job Description :-
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins!!
Job Summary :
Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customers on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer discussions on technical issues
CTM with the help of team will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. Expected to be expert in his/her domain to deliver contracted support services of CSR handling, Problem Management, Pre-emptive Support, Security Support and Software Update Handling services.
General !
Handle and resolve Customer issues, Provide dedicated support
Deliver results & meet customer expectations, Handle Software Update Management (SUM)
Handle Customers and internal Stakeholders from Technical perspective, Work with diverse team
Operational !
Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed
Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
Write Trouble report /JIRA and engage design support when needed
Available to handle customer technical queries all the time and ensure timely response
Ensure to assign the cases to team timely
Make constant efforts to be updated on relevant technical skills all the time
Participate in Project activities and involve as needed
Take handover from Project and ensure all the check points completed
Prioritize and deliver the Knowledge sharing sessions with stakeholders
Review and prepare the relevant technical document i.e. RCA
Customer Specific
Good Working Relationship with Customer and Working groups
Take part in Operational review meetings regularly
Up to date on solution deployed in customer network
Single point to contact from Ericsson to receive customer technical queries
Make customer aware on product Life cycle i.e. HW or SW
Interface with customer for planned activities in network as needed
Business Related
Provide technical support to Service delivery Manager in all respect
Participate and contribute during pre-sales engagement activities
Understanding of the contractual obligation for support delivery
Ensure that KPIs are met according to SLA
Identify the add on sales opportunities
Behavioral Competences:
Creating & Innovating, Entrepreneurial & Commercial thinking
Persuading & Influencing, Applying Expertise & technology
Analyzing, Delivering Results & Meeting Customer expectations
Soft Skills:
Presentation & Communication skills, , Teamwork & collaboration skills
Market insight, Financial Understanding
Consultative Selling Skills, Negotiation Skills, Leadership Skills
Education Qualification & Years of Experience
Education: BE/B Tech or equivalent
Min years of experience: 10+ Years
Skill Experience
Working in a 5G Cloud Core (5G Packet Core & Subscriber Management) Environment is must. Following nodes are part of Cloud Core
MME/AMF/SMF/PCC
EPG/Packet Gateway, SAPC/CCPC/5G Policy Controller
CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)
Must have Troubleshooting Experience, Able to understand 3GPP Specs
Must have detailed understating of all Various Protocols use in Core/IP/Cloud
Experience in a Virtual Environment is must. Should have good exposure to working with
OpenStack, Kubernetes
IP Routing, IP Networking, IMS & VoLTE
Should have worked in a telecom support function earlier
Past experience with Ericsson will be preferred
What’s in it for you?
“We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
What happens next once you apply?
Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

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