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Job Opening details:-
Company Name :- AlienSolar
Position Name :- Customer Care Representative
Company Location :- Kolkata, West Bengal
Job Category :- Jobs in Kolkata
Full Job Description :-
RESPONSIBILITIES:
Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques
Troubleshoots and problem solves customer’s issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times
Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM and other technology as needed
Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management
Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed
REQUIREMENTS:
Good communication skill
Knowledge of MS office
Female candidate preferred
Experienced Customer Care Representative preferred
Technical background preferred
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