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Job Opening details:-
Company Name :- Skyking
Position Name :- Customer Relations Executive
Company Location :- Kolkata, West Bengal
Job Category :- Jobs in Kolkata
Full Job Description :-
POSTED ON: September 25th, 2016 Skyking Courier Service(Skyking) is looking for savvy and experienced Customer Service Representative who will be the face of the organization and will represent it in-front of its customers
Key Responsibilities • Responding to Customer Complaints over the phone, email and an internal chat system
• Co-coordinating with other Customer Service Representatives within Skyking and providing effective resolutions to Customer’s queries
• Managing Billing and Delivery Reports of Key Customer Accounts
• Assisting the sales team in their day-to-day operations
• Responding to pick-up/special delivery requests
• Managing Skyking’s overall Social Media Portfolio in Facebook, LinkedIn and Twitter
Skyking operates in an extremely innovative, entrepreneurial and problem solving work culture. It is of primary importance that every member of this team believes in the mission and vision of the corporation. Relevant work experience in a start-up/Fortune 500 company environment is appreciated.
Requirments • 2 years progressive Customer Service or Direct Marketing Experience
• Outstanding problem solving and analytical skills
• Excellent written and oral communication skills, judgment and decision making skills, ability to work under continual deadline pressure and ability to understand and coach/teach others, show high level of ethics and team work
• Basic computer operating skills
• Basic knowledge and operating skills in MS Office
• Basic knowledge of key social media platforms such as Facebook, Twitter and LinkedIn
• Experience in managing Social Media Portfolio in their past job is a plus
Keywords : Customer Relationship, Social Media Primary Location : Kolkata
Email – careers@skyking.co
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