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Job Opening details:-
Company Name :- Branch International
Position Name :- Customer Service Associate
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
Branch Overview :
Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.
Branch’s mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced our Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).
We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive.
Job Overview :
This role will focus mostly on customer service to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business to the next level.
Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility)
Product: Escalating customer feedback and technical bugs to help improve our products
Finance: Manage refunds, repayments, and other payment processes as needed
General: Various administrative projects as needed
1-4 years of previous job experience in customer service
Passionate about our mission and our customers
Highly entrepreneurial, proactive, and willing to get your hands dirty
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Driven by data and highly analytical, good understanding of excel preferred
Good typing speed (ideally above 45 wpm)
Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
Mission-driven and fast-paced, entrepreneurial environment
Competitive salary and equity package
Comprehensive private health insurance
Unlimited paid time off
WFH stipend to setup home office
Monthly team meals (virtual)
Financial Support for learning and development
Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.
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