[New Job Vacancy] Customer Service Executive-Retail Asset CCU job in IDFC FIRST Bank, (Navi Mumbai, Maharashtra) – Jobs in Navi Mumbai, Maharashtra

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Job Opening details:-
Company Name :-
IDFC FIRST Bank
Position Name :-
Customer Service Executive-Retail Asset CCU
Company Location :-
Navi Mumbai, Maharashtra
Job Category :-
Jobs in Mumbai

Full Job Description :-
Role/Job Title: Customer Service Executive-Retail Asset CCU

Business: Service

Function/ Department: Customer Experience

Place of work: Customer Contact Center (Phone Banking unit)

Roles & Responsibilities:
‘1. Productivity

2. Maintaining Service Quality

3. Average Handling Time

4. First Contact Resolution

5. Maintaining TAT for all customer requests

6. Channel Migration to alternate channels

Secondary Responsibilities:
‘Drive all the initiatives in the Customer contact center.

Key Success Metrics:
‘Productivity, Average handling time, First contact resolution

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