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Job Opening details:-
Company Name :- IDFC FIRST Bank
Position Name :- Customer Service Executive-Retail Asset CCU
Company Location :- Navi Mumbai, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
Role/Job Title: Customer Service Executive-Retail Asset CCU
Function/ Department: Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities:
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all customer requests
6. Channel Migration to alternate channels
‘Drive all the initiatives in the Customer contact center.
Key Success Metrics:
‘Productivity, Average handling time, First contact resolution
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