[New Job Vacancy] Customer Service Product and Self Help job in Zepto, (Mumbai, Maharashtra) – Jobs in Mumbai, Maharashtra

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Job Opening details:-
Company Name :-
Zepto
Position Name :-
Customer Service Product and Self Help
Company Location :-
Mumbai, Maharashtra
Job Category :-
Jobs in Mumbai

Full Job Description :-
Your Role

Implementation of Customer Self Serve and Auto Bots

Create design workflow for Self service options for customers to improve the experience
Create and implement Customer Service Auto Bots to resolve complex problems in a structured
Monitor effectiveness of bots and self serve tools, understand customer feedback and take corrective action/iterations
Ensure BCP plan for self serve and auto bots
CS Design

Map overall customer journey, milestones and identify necessary interventions to improve customer experience and reduce contacts
Review Customer Service SOP and workflows timely to ensure its updated as per business and customer requirements

What We’re Looking For

People with an endless curiosity and hunger to learn

Owners who will think of Zepto as their own venture

Operators obsessed with customer experience

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