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Job Opening details:-
Company Name :- Porter
Position Name :- Customer Service Representative – Telugu
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
JD for Customer Service Representative.
Educating the customers to use The Porter’s service following a prepared sales pitch to give information and value proposition of our service.
Day shift support to assign logistic vehicles to desired clients given their request.
Database entry and management
Determine requirements by working with customers
Resolves customer query / Complaints / problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Acting as a direct contact between the company and its existing and potential markets
Updates job knowledge by participating in educational opportunities.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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