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Job Opening details:-
Company Name :- Turbo Hire
Position Name :- Customer Success Associate
Company Location :- Hyderabad, Telangana
Job Category :- Jobs in Hyderabad
Full Job Description :-
With customers loving how TurboHire solves some of their key issues in the hiring space with its innovative solutions, we are hiring more Talent to help us further strengthen our Customer Success team. Do you like to engage, support and educate customers in new systems? Do you want to be part of a growth story of a dynamic start-up, build base with new customers by helping them with solutions? If this sounds interesting, then maybe you’re our next Customer Success Associate!
Roles & Responsibilities
You will be responsible in ensuring that our clients become champions in using TurboHire’s platform. Your main responsibilities include
– Product demos, training and education of the products and services sold
– Ensure that product implementation in companies is successful and all key people have received onboarding support
– Understand our customers’ requirements and help with the product configurations that our sales consultants have promised them
– Independently oversee the implementation plan with our customers
– Resolve daily queries from clients
– Work collaboratively with sales & marketing teams for any upsell opportunities
– Work collaboratively with development team for better client support
– Minimum 2 years of work experience in customer service or a similar role
– Excellent communication and interpersonal skills (both oral and written)
– Tech-savvy with a strong intent to understand and explain technology
– Social skills and problem-solving ability, as well as consultative communication
– Has an understanding of sales and how to build long-term customer relationships
– Driven, Enterprising and proactive in your daily work
– Management graduate and SaaS background (Preferred)
TurboHire is a new age Talent Acquisition and Discovery platform built on Artificial Intelligence and are driven by a deep knowledge and passion for technology. We are transforming the way companies are recruiting with the help of machine learning and data sciences. TurboHire is a team full of committed individuals who aim for the stars. TurboHire is among the Top-10 AI software in 2019 and among the Top-5 AI-based recruitment software.
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