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Job Opening details:-
Company Name :- Flintobox
Position Name :- CUSTOMER SUPPORT EXECUTIVE
Company Location :- Chennai, Tamil Nadu
Job Category :- Jobs in Chennai
Full Job Description :-
The Customer Support Executive (CSE) will proactively engage with customers to provide product guidance and post-sale support to increase the value their kids acquire from Flintobox’s theme based activity kits.
Experience: 1-5 Yrs
Engage proactively with customers using the engagement model based on the model laid out by the company
Effectively communicate all products and it benefits to customer enquiries. Ability to showcase product solutions for kids use cases with best product-fit
Understand how customers engage their kids with FLINTOBOX products & identify efficiency and effectiveness gains
Work with internal cross-functional teams (product, marketing, SCM, Finance etc.) to ensure customer’s issues/solutions are addressed effectively
Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs.
Own two key metrics (Increase resolution rate & Customer Retention)
Use customer engagement tools like (Freshdesk, Drift, etc) (Training will be provided to get familiar)
The ideal candidate must be a graduate with English as Primary Language
Very Strong written and verbal /communication skills (ESSENTIAL)
Self-starter who can own ongoing customer success programs
Ability to report and share status on a timely/pre-defined interval
Flair to communicate with customers proactively
Employment Type: Full-time
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