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Job Opening details:-
Company Name :- Mantras2Success consultants
Position Name :- Customer Support Executive
Company Location :- Ahmedabad, Gujarat
Job Category :- Jobs in Ahmedabad
Full Job Description :-
Opening: 2 Nos.
Job ID: 17995
Employment Type: Full Time
Reference:
Work Experience: 1.0 Year(s) To 3.0 Year(s)
CTC Salary: 2.16 LPA TO 3.60 LPA
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: Internet/Ecommerce
Qualification: Any – Any Graduation
Location:
Ahmedabad
Job Description:
Needed good command over english
Critical Thinking
High EQ
Answer Support chats with defined SLA
Answer Support tickets with defined SLA
Improved FCR
Reduce ART
Empathize with customers and help wherever needed .
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Key Skills :
Customer Relationship
Customer Care
Customer Interaction
Company Profile
Headquartered in Ahmedabad, The company is better known for its innovative “Digital Products” – SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.
They are a growing team of 60+ professional experts coming from diverse backgrounds who have keen expertise in dealing with Digital Products. A flexible work environment, high level of empowerment, involvement in company’s business decisions, leadership development through mentoring, skills development initiatives are the big takeaways at the company.
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