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Job Opening details:-
Company Name :- Yes Tech Solutions
Position Name :- Customer Support Executive
Company Location :- Kolkata, West Bengal
Job Category :- Jobs in Kolkata
Full Job Description :-
Kolkata
Communications Specialist
Job Summary & Role
We are determined problem solvers who think about the big picture without losing sight of the details and
treat every customer as the most important.
We are here to delight our customers and keep them coming back.
We are Responsible for reducing customer pain points.
Hours
13:30-23:30 (Mon to Fri)
Responsibilities
Communicate directly with our US customers to ensure their experience is completely positive via
email & phone.
Connect with each customer to create a memorable and personalized experience.Think critically to solve all customer pain points in the shopping process.Connect with vendors & shipping carriers for all customer related issues.
Skills
Strong analytical skillsStrong communication skillsResults-orientedProactive and a team playerEmpathy and generosityExcellent written & verbal communicationStrong Time management skillsExperience working with and earning trust with high performing teams.
Academics
HS/Degree from a reputed institute in relevant field is mandatory.
Experience
Maximum 2 – 3 years professional experience in BPO industry.
Job Location
Goriahat at E-commerce company.
Experience 1 – 2 Years
Salary 2 Lac 50 Thousand To 2 Lac 75 Thousand P.A.
Industry IT Software – Ecommerce / Internet Technologies
Qualification Higher Secondary
Key Skills bpo telecalling telesales telemarketing customer handling voice process customer support
About Company
Contact Person Ms .Abhinanda Bhattacharya
Mobile +91-XXXXXXXXXX
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