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Job Opening details:-
Company Name :- Yes Tech Solutions
Position Name :- Customer Support Executive
Company Location :- Kolkata, West Bengal
Job Category :- Jobs in Kolkata
Full Job Description :-
Job Summary & Role
We are determined problem solvers who think about the big picture without losing sight of the details and
treat every customer as the most important.
We are here to delight our customers and keep them coming back.
We are Responsible for reducing customer pain points.
13:30-23:30 (Mon to Fri)
Communicate directly with our US customers to ensure their experience is completely positive via
email & phone.
Connect with each customer to create a memorable and personalized experience.Think critically to solve all customer pain points in the shopping process.Connect with vendors & shipping carriers for all customer related issues.
Strong analytical skillsStrong communication skillsResults-orientedProactive and a team playerEmpathy and generosityExcellent written & verbal communicationStrong Time management skillsExperience working with and earning trust with high performing teams.
HS/Degree from a reputed institute in relevant field is mandatory.
Maximum 2 – 3 years professional experience in BPO industry.
Goriahat at E-commerce company.
Experience 1 – 2 Years
Salary 2 Lac 50 Thousand To 2 Lac 75 Thousand P.A.
Industry IT Software – Ecommerce / Internet Technologies
Qualification Higher Secondary
Key Skills bpo telecalling telesales telemarketing customer handling voice process customer support
Contact Person Ms .Abhinanda Bhattacharya
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