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Job Opening details:-
Company Name :- Salesforce
Position Name :- ES People Advisor- Indonesia
Company Location :- Hyderabad, Telangana
Job Category :- Jobs in Hyderabad
Full Job Description :-
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Employee Success Group
ES People Advisor is a member of the HR Operations team based in India and provides operational support to employees across the APAC region. This role reports to the Senior Supervisor, APAC ES People Services and is the first point of contact for all employees who require HR support. Therefore, this role is critical to ensuring the success of our employees at salesforce. Our focus is building and delivering an amazing experience for our employees using our own trusted Customer Success Platform.
We are looking for a candidate with a thirst for learning, strong organisational skills and high attention to detail. Our ideal candidate enjoys working in a dynamic and high-growth environment and is experienced in supporting a variety of HR disciplines.
The responsibilities of the ES People Advisor include but are not limited to the following:
Provide superior customer service to employees via our customer portal, and other social channels
Using our case-management solution assist employees in a timely manner regarding HR queries and issues
Support our centralised knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
Liaise effectively and collaboratively with other teams to resolve employee queries
Maintain appropriate levels of process, program, and policy knowledge in order to assist Employees
Proactively identify process improvements, and collaborate towards an improved and more productive process that enhances the employee experience
Participate in global and regional projects to further enhance ES Shared Services processes for a seamless employee experience with positive outlook
Ensure the accuracy of the internal Shared Services Community process documentation
Ensure compliance with audit requirements by completing work correctly and timely
Other duties and project work as require
2 to 4 years of Experience in HR process and programs
Proven problem-solving skills with a passion for technology and continuous learning
Experience with Workday HCM or another HRIS desirable
Knowledge of Case Management tool
Excellent verbal and written communication skills
Experience working in HR shared services organisation for an established company is ideal
Comfortable with a high-paced environment with competing priorities
Ability to maintain confidentiality in all aspects of job responsibilities
Exceptional time management, organisational, prioritisation and follow-up skills
Work effectively in a team environment
Deep knowledge of Excel, PowerPoint
Excellent communication skills
Preferred Bahasa (Indonesian) language skills
Proven problem solving skills
Should be a quick learner and comfortable with data
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
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