[New Job Vacancy] Executive–Customer Care job in Stock Holding, (Mumbai, Maharashtra) – Jobs in Mumbai, Maharashtra

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Job Opening details:-
Company Name :-
Stock Holding
Position Name :-
Executive–Customer Care
Company Location :-
Mumbai, Maharashtra
Job Category :-
Jobs in Mumbai

Full Job Description :-
Grade
Executive-Customer Care

Vacancy Code
HWD/Vacancy/21-22/Retail BO/06

Nationality
Only Indian Citizens are eligible to apply

Job Location
Navi Mumbai/Mumbai

Age
26 years as on job application date

Education Qualification
Graduates in any discipline with minimum 60% marks in aggregate or Post Graduation with minimum 50% marks in aggregate from recognised University/Institution.

Prior Experience
Minimum 1 -2 years of experience in Customer Care/Call Centre/Customer Relations Management (CRM), preferably in BFSI segment

Job Description
Attending to Customer Care calls and client queries received via email regarding products and services of the Corporation
Handling/Resolution of client queries/concerns and grievances in a timely manner.
Attending marketing leads as per Marketing campaign, product promotions, etc. and routing to the concerned dept/officers
Attending queries received as Online Feedback/Marketing Leads on the Corporation’s website.
Attending queries on Online Account Access for various products/services facility of customers
Attending Inbound/Outbound Calls to Customers for cross selling of Products/Services and create lead generation/conversion
Making Outbound calls for updation of Mobile no., Email id, account details, other customer/product related information, etc. and other compliance requirements
Management and updation of database and records of client information and maintenance of daily reports/MIS
Any other activity that may be assigned as per requirement of the Corporation.

Required Skills
Excellent communication skills, customer centric approach, listening skills and problem solving ability. Should have excellent tele-selling and cross selling skills of products/services with timely handling inbound/outbound calls.with an ability to handle pressure. Knowledge of computers is essential.

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