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Job Opening details:-
Company Name :- Freshworks
Position Name :- Executive – Partner Support
Company Location :- Chennai, Tamil Nadu
Job Category :- Jobs in Chennai
Full Job Description :-
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
Job Description
Objective:
We are looking for a Partner Support Executive who will work cross-functionally across all members of the business to support Sales drive resellers business.
Responsibilities:
Managing account activation for customers.
Manage upgrade/downgrade requests for existing customers.
Work closely with resellers and help with requests from them.
Work with Customer support, Billing, Finance and Sales teams for smooth operations.
Handle L1 queries from the partner.
Solve L1 queries from Chat and tickets.
Qualifications
Requirement:
Work Exp – 1 to 3 years.
Should be willing to work on shifts.
Working knowledge of MS Office and databases.
Excellent communication skills (written and oral).
Problem-solving skills.
Ability to handle volume.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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