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Job Opening details:-
Company Name :- FIS Global
Position Name :- Financial Services Account Associate
Company Location :- Hyderabad, Telangana
Job Category :- Jobs in Hyderabad
Full Job Description :-
Position Type :
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions for all FT mutual funds and markets.
At FIS we provide service to FT clients via various channels like Transaction processing, Calls, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.
What you will be doing
Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
Performing quality control activities to ensure quality standards are met.
Producing template email or written correspondence to customers, when appropriate
Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
Adhering to all fund/company policies and regulatory controls/requirement
Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
Guiding/mentoring peers on less complex processes
What you bring
Excellent customer service skills that build high levels of customer satisfaction
Very good verbal and written communication skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
Ready to work in night shift
What we offer you
A fantastic range of benefits including medical, dental, vision, and paid vacation
Great work spaces with dedicated and motivated colleagues
A broad range of professional education and personal development possibilities – FIS is your final career step!
A variety of career development tools, resources and opportunities
A work environment built on collaboration, flexibility and respect
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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