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Job Opening details:-
Company Name :- SOFITEL
Position Name :- Guest Service Ambassador/ Telephones
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
Telephone Operator
First impressions are everything! As a Telephone Operator, you will take care of the guests by answering to all the calls in our Guest Service Centre.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Greet, respond to requests and coordinate with other departments while providing exceptional service
Guest Service Centre is a One Stop Shop and you will be assisting the guests for all room service orders as well as responding to all their queries and requests
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
Your experience and skills include:
Should have min. 1 years of experience in similar role for a 5 Star Hotel.
Prior experience working with Opera/Micros is Mandatory
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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