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Job Opening details:-
Company Name :- Accor HQ
Position Name :- Guest Service Associate – Food and Beverage Service
Company Location :- Kolkata, West Bengal
Job Category :- Jobs in Kolkata
Full Job Description :-
Eligibility Criteria:
Minimum 1 year work experience in hotel operations.
Having a relevant degree or diploma in Hospitality or Tourism management.
Job Responsibilities:
Outlet Operation
Perform opening/closing side duties as assigned and set all tables according to standards and procedures
Deliver F&B services in accordance to departmental standards and procedures
Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
Greet all patrons warmly upon arrival at the door and escort them to the table
Ensure that all food & beverage are served according to service standard
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
Try to remember individual patron’s names and their preferences to extend a personalized service
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
Thank all patrons for patronizing the outlet upon their departure
Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
Report any complaints, incidents or other irregularities to management
Assist other Food & Beverage outlets with their operations during peak times or when required
Other Responsibilities
Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
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