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Job Opening details:-
Company Name :- NOVOTEL
Position Name :- Guest Service Executive
Company Location :- Hyderabad, Telangana
Job Category :- Jobs in Hyderabad
Full Job Description :-
Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel, Hyderabad.
Responsible for Reception, Concierge operations, Hospitality and Cashier.
Liaise with different departments for smooth and coordinated work.
Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
Ensure to interact with the guests & enable the team to understand guest requirements.
Ensure that the arrivals and departures for the day and relevant records are maintained.
Ensure quality in all aspects of work and among the staff in the lobby.
Assist guests with check in and checkout, as well as other cashiering duties.
Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary.
Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition. and service. Prepare and send welcome cards and amenities to room prior to guest arrival.
Liaise closely with other relevant departments to ensure that guests requests and needs are met.
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Handle guests’ complaints and comments tactfully and efficiently
Handling guests’ mails, messages, and answering of phone calls
Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
Be vigilant in regard to in-house credit matters and act upon any discrepancies
Alert Security or Duty Manager of suspicious looking person(s) or articals.
Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
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