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Job Opening details:-
Company Name :- JLL
Position Name :- Helpdesk Executive
Company Location :- Bengaluru, Karnataka
Job Category :- Jobs in Bengaluru
Full Job Description :-
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Helpdesk Executive
Work Dynamics
What this job involves
Delivery of Client Satisfaction
Receiving calls and providing right information to the employee based on the query
Replying to the mail as per the employees query
Live tracking of trips ( inbound /Out bond)
Accommodating Adhoc/unregister request and maintaining report
Responding to the APP negative feedback by sending first mailer and follow up with closer
Updates to client on incidents, accidents, traffic and delay communication
Assist medical request on high priority
Cross check on vehicle deployment, sequence, and timings
Live track on CC TV footage and communicating the team if any issue
Vehicle tracking for sanitization
Ensuring vehicle reaching first point on time
Achieving Safety aspects
Tracking the Escort availability trips with female employee first pickup/last drop during night hours
Monitoring the all the vehicles trip closure through technology tool
Monitoring and action on the live security dash board alerts like
Device not reachable,
Employee GEO fence violation
vehicle over speeding,
SOS alerts stoppage
single women travelling alone
Vehicle stoppage
Maintaining the reports
Consolidating the security dash board alerts with supporting documents ( Mails and call log )
Preparing call logs on daily basis and consolidating the report on monthly basis
Preparing No show report and sharing it to employees on daily and weekly basis
Preparing Adhoc report and sharing it to employees ( Out bound )
Sending OTA report to client on hourly basis
Maintaining lost and found report and sending mails to employees with closer
Maintaining employees issue tracker on daily basis
Maintaining MIS device and APP issue tracker
Maintaining Drivers RTO report
Maintaining business/inter office/metro and suburban shuttle reports
Maintaining drivers temperature thermal check report
Logout trip closer reports
Vehicles GPS panic alert report
Temp ID drivers RTO clearance report and sharing it to wellness team and OGS team
Putting best practices in place
Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the KRA are being met.
Sound like you? To apply, you need to be:
Technical hands
Knowledge and penchant for using technology tools in delivering day-to-day tasks
Excellent Organization, Time Management & prioritizing skills
Attention to detail
Good communicator
Do you have a fluent of spoken and written English language? Can you communicate your colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
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