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Job Opening details:-
Company Name :- NCR
Position Name :- Helpdesk Representative
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Navi Mumbai
Full Job Description :-
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job Ti tle: Helpdesk Representative
Job Grade: 6
Job Location: Mumbai
Summary/Scope of the role/product domain :
NCR is an entrusted and leading MSP in the Banking and ATM industry serving major Private and Public Banks across India. Using efficient tools and systems in Managed Service as an MSP, NCR offers host of services like ATM Incident Management, Cash replenishment, EJ & Reconciliation and other peripheral services to ensure consistently high service levels to its customers/banks.
As a Helpdesk representative for ATM Incident Management, the role would entail monitoring ATM based incidents closely to observe critical / non-critical incident and taking appropriate actions to resolve such incidents within the prescribed SLA for delivering highest possible ATM Uptime as per our contract with the customers/banks.
This position requires the ability to act as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
Monitor ATM networks for NCR’s customers, through NCR in house Incident Management systems and tools.
Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.
Escalate customer problems both internally and externally, when required, according to defined escalation paths.
Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
Requires rotation in work hours involving weekend, holiday or extended hours.
Mandatory: education qualifications, years of experience, relevant years of experience, mandatory technical skill sets
Graduate / High School Diploma (from any stream).
0-1 years related experience. Preferably from the ATM industry (Banking/ATM MSP).
Basic understanding of ATM fault Management & call management procedures.
Basic PC/Microsoft Office skills and telephone skills.
Good Soft skills & Interpersonal skills (verbal & written) is a must.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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