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Job Opening details:-
Company Name :- Venus Impex
Position Name :- Hiring Candidates for International Call Center |UK Shift| Inbound Process.
Company Location :- Surat, Gujarat
Job Category :- Jobs in Surat
Full Job Description :-
Urgent opening for Customer Support Profile in one of the manufacturing company having their offices across the globe.Shift – Rotational Shift (UK /Australian shift)Required Exp – 6 months to 5yrs with International voice or Blended process5 Days working (Sat-sun off)Required Excellent communication skillsRoles and responsibilities -Must be very effective in providing a resolution to the Merchants queries and issues.Develop and maintain strong relationships with Merchants.Be consistent with follow ups for all cases to ensure complete and timely resolution for the Merchants.Creative problem solving and solution-oriented approach to handle Merchant issues leading to enhanced Merchant experience.Escalate urgent issues timely, keeping positive Merchant experience at the center of all such decisions.Manage multiple applications and resources including contact management systems and knowledge bases.Communicate effectively with Merchants and internal stakeholders.Identify and share Merchant VOC’s that can help improve overall Merchant experience.Utilize all available SOPs, tools, and resources to ensure an exceptional Merchant experience on every interaction.Must adhere to the Quality process and align with ensuring the highest level of Merchant experience while handling transactions.What you’ll bring to the table:Very strong written and verbal English communication skills, including the ability to express oneself with confidence.A highly motivated self-starter with an eagerness to learn and grow.Ability to prioritize and troubleshoot problems and find speedy resolutions in high-pressure, time sensitive situations.Job Types: Full-time, Regular / PermanentSalary: ₹20,000.00 – ₹30,000.00 per monthSchedule:Night shiftEducation:Diploma (Preferred)Experience:Call center: 1 year (Preferred)Language:English (Preferred)
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