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Job Opening details:-
Company Name :- NTT Ltd
Position Name :- IOC Trainee
Company Location :- Hyderabad, Telangana
Job Category :- Jobs in Hyderabad
Full Job Description :-
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team?
Working at NTT
Technical Support Representative
IOC Trainee role at Secure-24 is the Single Point of Contact (SPOC) for the IT support needs of our client base.
Trainees work in a fast-paced environment, and respond to incoming phone calls, chat support, monitoring alerts, and customer submitted tickets within defined Service Level Agreements (SLA).
Proper handling of end user requestsKeeping customers informed on the status of their requestsAbility to talk-troubleshoot and type at the same time (solid documentation skills)Showing proper urgency for customer issuesResolution of level one issues – Following knowledgebase articles and proceduresIdentifying recurring issuesInvestigation of automated system alertsTroubleshooting and problem solving skills put to use daily – post training
Person should desire to remain on the forefront of industry practices and technologiesTakes personal responsibility for meeting commitmentsAbility to work quickly and accuratelyMotivated, wants to help people, desires to use new and creative ideasEager to acquire new knowledgeResponsible for meeting Technical Support Representative Scorecard Goals
Graduate in the stream of computer science, IT, Electronics.Fluent in English.Ability to work in cross-functional teamsExcellent oral and written communication skillsAvailable for multiple shifts, including afternoons and/or overnights
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
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