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Job Opening details:-
Company Name :- 2COMs
Position Name :- IT Helpdesk
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
Provide remote technical support for resolution of customer IT problems,incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues on time. Ensure proper documentation, notification, escalation,tracking and follow up of all incidents. Primary responsibilities a refocused on customer contact, not transaction processing.
Strong analytical capabilities, ability to interpret data, and provides
business recommendations to mitigate business and operational
Flexible to work in 24*7 model – flexible shift and week offs
3,00,000 – 5,00,000 annual salary
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