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Job Opening details:-
Company Name :- MMC Corporate
Position Name :- IT Product Support Coordinator
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
Investigates, diagnoses, and resolves complex application issues, works with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate.
Provides users with best practice communications, guidance, and other appropriate support until tickets are resolved.
Carries out application management, including monitoring and maintenance (installation, configuration, administration) of applications and services.
Provides first-line DBA tasks; scheme manipulations, ad-hoc database research and reporting.
Performs complex and challenging troubleshooting activities to resolve issues reported by users, as well as troubleshoot system-triggered alerts and triage complex issues to the appropriate technology groups.
Answers questions relating to application security and configuration in area of technical expertise.
Supports business critical applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements.
Ensures all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management.
Provides on-call support for business critical applications during non-core hours.
Ensures CA is updated with Server Changes, Application Changes, and contains accurate/up to date information.
Arranges communication on software/hardware issues and resolution updates; Provides service reports management summary.
Assigns, coordinates, and manages ticket assignment with DBAs and development team
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