[New Job Vacancy] IT Service Desk job in Sahasya Global Solutions, (Hyderabad, Telangana) – Jobs in Hyderabad, Telangana

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Job Opening details:-
Company Name :-
Sahasya Global Solutions
Position Name :-
IT Service Desk
Company Location :-
Hyderabad, Telangana
Job Category :-
Jobs in Hyderabad

Full Job Description :-
Job Description:
Job Title: IT HelpDesk Analyst/Tech Support
Experience: 1 to 3 years
Job Description:

Should have 1 to 3 years’ experience Technical Support (IT Service desk Support)

Experience in Customer Handling (Calls) & strong Customer Service Skills.

Should have International Voice Experience (a big plus) or handling support requests of global users

Provides support for basic incidents reported via Phone, email and chat.

Experience in IT Helpdesk is a must (Applications like Exchange, Outlook, Network, VPN, Active Directory, Office 365 applications, Printers)

Should have good troubleshooting skills and should have demonstrated ability to learn quickly

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Analyst / IT Service desk Management / Active Directory – Monitoring and maintaining computer systems and networks

Troubleshooting System/Network problems and diagnosing/solving hardware or software faults

Experience in Ticketing Tools.

Should possess strong technical skill sets on Service Desk Apps (Microsoft Outlook, AD, server end, Windows OS, Networking, Hardware).

Excellent verbal and written communication skills.

Good in English spoken and written communication.

Willing to work rotational shifts if required

Ideal Candidate:
Team Player
Essential Duties and responsibilities:

Single Point of Contact assistance for End User Support

Troubleshoot and communicate with the right groups for issue resolution

Quick learner (demonstrated)

To respond to the incidents/problem/change reported by end user predominantly through voice

Interaction and also through email, chat and web portal

Log tickets in the call-logging tool on behalf of users

Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group

Major Skills:
Active Directory

Office 356


Printer Troubleshooting

Application Support

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