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Job Opening details:-
Company Name :- Sahasya Global Solutions
Position Name :- IT Service Desk
Company Location :- Hyderabad, Telangana
Job Category :- Jobs in Hyderabad
Full Job Description :-
Job Title: IT HelpDesk Analyst/Tech Support
Experience: 1 to 3 years
Should have 1 to 3 years’ experience Technical Support (IT Service desk Support)
Experience in Customer Handling (Calls) & strong Customer Service Skills.
Should have International Voice Experience (a big plus) or handling support requests of global users
Provides support for basic incidents reported via Phone, email and chat.
Experience in IT Helpdesk is a must (Applications like Exchange, Outlook, Network, VPN, Active Directory, Office 365 applications, Printers)
Should have good troubleshooting skills and should have demonstrated ability to learn quickly
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Analyst / IT Service desk Management / Active Directory – Monitoring and maintaining computer systems and networks
Troubleshooting System/Network problems and diagnosing/solving hardware or software faults
Experience in Ticketing Tools.
Should possess strong technical skill sets on Service Desk Apps (Microsoft Outlook, AD, server end, Windows OS, Networking, Hardware).
Excellent verbal and written communication skills.
Good in English spoken and written communication.
Willing to work rotational shifts if required
Essential Duties and responsibilities:
Single Point of Contact assistance for End User Support
Troubleshoot and communicate with the right groups for issue resolution
Quick learner (demonstrated)
To respond to the incidents/problem/change reported by end user predominantly through voice
Interaction and also through email, chat and web portal
Log tickets in the call-logging tool on behalf of users
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group
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