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Job Opening details:-
Company Name :- Terminix SIS
Position Name :- JD Supervisor
Company Location :- Okhla Industrial Estate, Delhi
Job Category :- Jobs in Delhi
Full Job Description :-
Job Description for the position of Branch Service Supervisor
Job Title: Branch Service Supervisor
Location: TerminixSIS India Pvt. Ltd. Branch Office
Reporting to : Executive (Ops)/ AM (Ops)/ Manager (Ops)
Grade / Band: Non Banded
A Branch Service Supervisor will be responsible to deliver results set during Annual Business Plan in terms of Operations (Disbandment, Process Adherence, Employee Grievance Handling and Customer retention. Overall customer’s Site Management and execution of operations by process adherence and implementing policies and best practices.
Regular visit of customer site or as assigned by AM/Mgr (Ops) to ensure smooth service operation.
Raise Alarm to AM / Manager (Ops) on any deficiencies in manpower and service.
Customer relationship management and disbandment control.
Ensure timely/ monthly billing and payment collection from each assigned sites of a customer.
Must be a good team handler with an ability to address employee grievances effectively.
Performing routine Audit at customer site and sharing detail report to the client.
Ensure availability of Material and equipment at site/Branch in order to have smooth operation.
Plan,Recruit and train Manpower for smooth service operation.
Age: 25 years
Qualification: Incumbent must be graduated preferably Post Graduate.
Minimum 7 – 8 years’ experience in Operations role, preferably in an independent capacity in similar industry or Manpower driven service industry (like – Facility Management, Logistics etc.).
At least 3 years as a Unit commander of unit having 200 more than Manpower strength.
Exposed to blue color/ field employees.
Able to interact with client to understand concern and able to resolve independently.
Personality & Desired traits
Good mental and physical condition.
Able to motivate, train and retain front end staff at Units.
Strong interpersonal and communication skills, self-motivated, results driven and customer focused.
Excellent IT skills in Word, Outlook, Excel, Power Point. (Competencies defined earlier will be stated in generic terms).
Language / Communications
Other Language Requirements
Knowledge of local language will be added advantage.
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