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Job Opening details:-
Company Name :- Standard Chartered
Position Name :- Officer
Company Location :- New Delhi, Delhi
Job Category :- Jobs in Delhi
Full Job Description :-
Job: Operations
Primary Location: Asia-India-New Delhi
Schedule: Full-time
Employee Status: Permanent
Posting Date: 22/Mar/2022, 4:56:08 AM
Unposting Date: 05/Apr/2022, 5:59:00 PM
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities
Job holder is responsible to ensure end to end processing of assigned following activities/products in line with agreed SLA & TAT.
Job holder is accountable to ensure error free processing for all financial transactions (ebbs , e-branch, PSGL & other related applications ) within self allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and averse comments in audit review.
Job holder is responsible to ensure Zero Pendency in record/documents archival as per laid down process/timelines
Business
Ensure Timely resolution of customer queries & complaints
Being client centric understands customers’ requirements, able to apply them and guide other team members
Processes
Consistently exceed productivity, accuracy and timeliness norms
Identifies and shares best practices within your scope of work with LM/Unit Manager with a view to
implementing standardized, simplified and automated processes –minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities
Identify and suggest process improvement through automation, STP and digitization or cost reduction solutions
Cross skill self across in at least two different process elements and product areas
Utilize all training opportunities available.
Maintaining smooth interaction and TAT’s effectively for all activities
Ensure updation of all registers, trackers & MIS on a daily basis.
With Ownership look for end to end resolution of Issues being encountered.
Ensure to have sufficient process knowledge to independently perform operations and must demonstrate proficiency by successfully performing this activity
Risk Management
Adhere to laid out processes and procedures while completing process actions
Ensure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.
Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.
Inculcate the practice of doing Right the First Time ( FTR)
Ensure appropriate and adequate documentation is in place for process actions.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
Key Stakeholders
Articulate customers needs, and proactively develops rapport.
Improve overall customer experience through TAT improvement
Ensure friendly, fast & accurate services to both internal & external customers
Other Responsibilities
Challenges the status quo, understanding that change is the only constant in the organization.
Actively identifies and manages potential resistance to change
Improve overall customer experience through TAT improvement
Our Ideal Candidate
Graduate
Visit our careers website www.sc.com/careers
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