[New Job Vacancy] Personal Banker job in Barclays, (Delhi, Delhi) – Jobs in Delhi, Delhi

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Job Opening details:-
Company Name :-
Position Name :-
Personal Banker
Company Location :-
Delhi, Delhi
Job Category :-
Jobs in Delhi

Full Job Description :-
Job Title : Personal Banker
Location: Noida
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
To be the primary point of contact for Barclay’s customers, delivering a high-quality effective Chat based banking service
What will you be doing?
Delight the customer by offering a professional, caring, consistent and outstanding level of customer service. Build trust by engaging in conversations using active reading, probing and problem solving skills to anticipate and meet the servicing needs of all customersHandle customer queries with multiple chat concurrency at a time and strive to be ‘First Point of Contact’ for the customer with support of clearly defined scripts and processesAs a part of Omni team would be responsible to support customer demand through Secured Messaging (SMC) /Email as per business requirement.Adhere to the Service Level Agreements specified by the client / processEnsure strict adherence to time schedulesCreate exceptional customer experiences for everyday queries by taking responsibility and using all resources to proactively intercept and address customer issues efficiently and effectively. Know where to go to get support if they cannot be resolved immediatelyEmotionally connect with customers and work with colleagues in a collaborative way to deliver a consistently exceptional and ‘seamless ‘customer experienceResponsible for the management of own daily workload, to ensure Chat enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of serviceAdhere to organizational wide information security policies and proceduresAssist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolutionEfficiently capture chat summary using chat ‘wrap up’ options
What we’re looking for:
Graduate in any streamExcellent communication and influencing skills, and a collaborative, team-based approach to workGood Typing Skills (30 wpm with 90% accuracy in test)MS Office Applications (preferably, Excel, Word & PowerPoint)
Skills that will help you in the role:
Experience of working in BPO/KPOFamiliarity with procedures, policies, products and services of a financial organizationKnowledge of related risk and auditsAbility to work within deadlines/customer demand
Where will you be working?
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
We operate with honesty, transparency and fairness in all we do.
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
We champion innovation, and use our energy, expertise and resources to make a positive difference.
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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