Jobs in Kolkata

[New Job Vacancy] Process Associate job in 2COMs, (Kolkata, West Bengal) – Jobs in Kolkata, West Bengal

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Job Opening details:-
Company Name :-
2COMs
Position Name :-
Process Associate
Company Location :-
Kolkata, West Bengal
Job Category :-
Jobs in Kolkata

Full Job Description :-
Job Description

Career Opportunity for Experienced BPO Professionals To Join MNC
Our client is an Indian multinational company that provides information technology and business process outsourcing services.
Job Title: Process Associate
Job Responsibility
Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Shift: Rotational Shift/ Rotational Week Off
Note: Candidate must be comfortable in night shift
Requirements
Qualification: Undergraduate/ Graduate/ Post Graduate.

Experience-1 years & above any Customer service experience.

Should not be from telecom process.

Candidate should have excellent Communications
Benefits
Work from home.
Job Information
Salary
10000+
Work Experience
Fresher
City
Kolkata
State/Province
West Bengal
Country
India
Industry
BPO
Zip/Postal Code
700156

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