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Job Opening details:-
Company Name :- Maersk
Position Name :- Process Expert
Company Location :- Navi Mumbai, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.
1. Engage with customers via phone to develop and maintain customer relationships and grow volumes and share of wallet
2. Provide support for Sales administration, and transactional support for sales activities
3. Provide support for the team in terms of email messages and internal cases received from customers, and internal stakeholders like Customer success partners, Sales Reps, Sales Managers, Sales Ops team, Disputes and CX teams.
4. Respond to customers as per the business needs
3. Analyse the various segments to maintain volumes and build further share of wallet
4. Coordinate with internal teams for effective collaboration and deliver solution for the customers’ and segments’ needs
5. Engage frontline sales and other stakeholders effectively for maximum collaboration and quick solution to raised issues
6. Analyse feedback from customers from various channels, to identify areas of improvement and execute solutions effectively
7. Maintaining details in systems related to sales activities and ensuring accurate translation of information in company records.
We are looking for
Graduate + Experience: around 2-4 yrs.
Fluent in EnglishCustomer Focus & Owning the customerUnderstand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer – high achievement orientation
Driven to ensure closure
Superior Stakeholder Management
Responsible to drive business and customer needs through positive customer experience and effective sales approachHaving regular communication with Customers to understand their needs and provide appropriate sales solutions to increase volumes and share of wallet
Problem Solving Skills
Own the opportunity,Detailed and result oriented
Low tolerance to delaysProblem solving, analytical and data skills
Data backed decision making, and tactical sales opportunity management
Professional standard in grammar and though articulation. (Including Language capabilities)Good Comprehension & Written CommunicationGood Communication Skills
Ability to use positive and persuasive language
Professional standard in grammar and though articulation. (Including Language capabilities)
Ability to understand end to end processes.
Ability to conduct sales and service togetherAdherence to process and SOPs
Attention to details, complete & error free documentation
Adapt and adhere to changes in process (SOP) / SystemsAbility to understand end to end processes
The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC’s competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India – Mumbai, Pune, Chennai, Bengaluru; China ‐ Chengdu; Philippines ‐ Manila; Morocco ‐ Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.
India Navi Mumbai Local Commercial/Sales/Business Development
Last application date: 30/3/2022
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