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Job Opening details:-
Company Name :- SOFITEL
Position Name :- Reservations Executive
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
Reservations Executive/ Team Leader:
You are the beginning of an exceptional guest experience. As a Reservations Executive/Team Leader , you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
What you will be doing:
Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines.
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
Determine guest needs and quote the appropriate room and rate as per requirements
Input booking information into the Reservation System
Process amendments to reservations such as extensions, early departures, etc.
Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
Record special billing arrangements for groups and conventions
Coordinate and communicate with all other departments to ensure a smooth operation
File and organize departmental documents, maintain stationery and office supplies for the department
Prepare monthly staff attendance report for Payroll processing
Perform duties and responsibilities in a confidential manner when applicable
Report any equipment failures/problems & repair requests to Maintenance Department
Your experience and skills include:
Guest focused personality is essential; experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English; additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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