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Job Opening details:-
Company Name :- IHCL
Position Name :- Room Service Order Taker
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
Job Responsibilities*TELEPHONE OPERATOR-CUM-ORDER TAKER**DUTIES AND RESPONSIBILITIES*To abide by the mission statement of the hotel.To attend all incoming calls of the guest for carious orders and enquiries with accuracy and courtesy.To accept and record orders received from guest telephonically or as mentioned on door hangers or KOT and pass it to Catering Assistant, Steward etc. and keep Manager & Superiors on duty informed.To take note of any special instruction regarding Food & Beverages ordered as requested by the guest and record the same on the KOT.To make bills for the orders placed by guest and record the same on the KOT.To make bills for the orders placed by guest immediately after the call , correctly in relation to items, indicating the time guest wants the order to be delivered and special instructions if any given by the guest.To properly record all orders.To record the order by obtaining all relevant data from the calling guest.To ensure that calls are properly received, proper account is kept of various orders, account of various bills settled or not settled is kept.To be polite and patient while talking to a guest.To take necessary action for speedy delivery of the order at the desired time.To ensure suggestive selling is carried out.To minimise any delays whatsoever.To co-ordinate with the Front Office Cashier as and when required.1 of 2To track and keep guest record for guest preference and dislikes.To enter request received for guest properly.To answer queries asked to the satisfaction of the calling guests.To maintain cigarette par stocks.To observe telephone manners as advised by superiors from time to time and always be patient.To ensure smooth and efficient operation of the computerised order taking system.To ensure that all equipment is handled carefully.To keep the work area neat and tidy.To quickly adapt to and accurately any new technology which may be introduced for order taking from time to time.To adhere to the specified grooming standards of the company.To perform any other duty as may intimated by superiors placed in authority above you.Job Requirements*TELEPHONE OPERATOR-CUM-ORDER TAKER**DUTIES AND RESPONSIBILITIES*To abide by the mission statement of the hotel.To attend all incoming calls of the guest for carious orders and enquiries with accuracy and courtesy.To accept and record orders received from guest telephonically or as mentioned on door hangers or KOT and pass it to Catering Assistant, Steward etc. and keep Manager & Superiors on duty informed.To take note of any special instruction regarding Food & Beverages ordered as requested by the guest and record the same on the KOT.To make bills for the orders placed by guest and record the same on the KOT.To make bills for the orders placed by guest immediately after the call , correctly in relation to items, indicating the time guest wants the order to be delivered and special instructions if any given by the guest.To properly record all orders.To record the order by obtaining all relevant data from the calling guest.To ensure that calls are properly received, proper account is kept of various orders, account of various bills settled or not settled is kept.To be polite and patient while talking to a guest.To take necessary action for speedy delivery of the order at the desired time.To ensure suggestive selling is carried out.To minimise any delays whatsoever.To co-ordinate with the Front Office Cashier as and when required.1 of 2To track and keep guest record for guest preference and dislikes.To enter request received for guest properly.To answer queries asked to the satisfaction of the calling guests.To maintain cigarette par stocks.To observe telephone manners as advised by superiors from time to time and always be patient.To ensure smooth and efficient operation of the computerised order taking system.To ensure that all equipment is handled carefully.To keep the work area neat and tidy.To quickly adapt to and accurately any new technology which may be introduced for order taking from time to time.To adhere to the specified grooming standards of the company.To perform any other duty as may intimated by superiors placed in authority above you.Job Type: Full-time
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